Shipping policy

Hey lovely,

We’re excited to deliver your custom-made items directly to you!

Processing Time
Each product is made especially for you as soon as you place an order. This on-demand production approach means it takes us a bit longer to prepare your order before shipping. 

Shipping Time
Once your order has been processed, the delivery time depends on your location and the shipping method chosen at checkout.  Estimated shipping times range from 3 to 20 working days.

Shipping Costs
Shipping costs are calculated at checkout and depend on your location and the total weight of your order.

Sustainability Matters
Making products on demand instead of in bulk helps reduce overproduction and waste. Thank you for supporting our commitment to sustainability with your thoughtful purchasing decisions!

Order Tracking
You’ll receive a confirmation email as soon as your order ships.

Questions or Concerns?
If you have any questions about your order or experience any issues, please don’t hesitate to contact us at nata@thetouchbase.com.

Thank you for supporting touch base!